El Pescador Ltd Returns Policy
1. Damaged in Transit Items.
All our items are carefully packed by hand, but should your order be damaged whilst in transit, or you are unhappy with the item please contact us at El Pescador on 01792 464947 or email us at firstname.lastname@example.org, explaining the situation and the reason for return request. We will then either replace the damaged or dissatisfied item at no additional cost to you or refund you the cost of the goods or offer a credit on your next order. This will be at our discretion and subject to availability.
We reserve the right to ask you to either return the damaged/unwanted items immediately or provide additional evidence of the damage such as a photograph, before a refund or replacement is sent out.
2. Returning Goods
If you wish to return any ordered food item to El Pescador for reasons other than defects or damage in transit, we will only issue a refund if The goods are returned to us undamaged, unopened and in a saleable condition. The goods are returned to us within half an hour of receipt of the original order in the original retail packaging that they were dispatched in.
3. If the Error is Our Fault
If you are returning an item because of an error on our part, we will dispatch a replacement item or items to you at no further cost, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or we are unable to deliver the replacement we will offer a credit to the value off your next order.
In all other circumstances where El Pescador is not at fault, then the delivery charges will be your responsibility.
We Pride ourselves on customer service and the food we provide. If you are not satisfied with your order, please contact us by phone on 01792 464 947 and ask to speak to the management. We reserve the right to withhold refunds if we do not believe the reasons are justified to do so.